My stay was horrible. I complained about the bed not comfortable keep moving while sleeping. And the photo to be covered as it was not making my sleep. Nothing was done or attended. Towels were not in the room. Breakfast made milk was sour or made me to have stomach problems. Shower gel not replaced. It was not a good experience to be in that hotel, i fell i need a refund for such experience. No phones in the room need to go all the way down to complain or say your need. Air-conditioned not working accordingly bad service from the staff. Taking too long to solve the problem or not even solve it. Staff don't show remorse about the service the provide. I will never recommend that hotel. It must be close period. Problem to be resolved the increase. The worse one their are aware of the water problem they don't even tell us. Yesterday i did not have water to bath or toilet. It was bad. I asked to be assistance of second option which was done around 10pm when i was even asleep. My birthday turned to be horrible. I went to relaxing bad it was like a war. I need to be refunded for waist of my time and vacation in that horrible horror hotel.
Gugu
2024 年 11 月入住 2 晚
10/10 超赞
Tintswalo
与家人出行
2024 年 4 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The place was very good and clean
Tintswalo
2024 年 4 月入住 1 晚
10/10 超赞
Martha
团体旅客
2024 年 3 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Martha
2024 年 3 月入住 3 晚
2/10 糟糕
Lucy
与家人出行
2024 年 1 月 2 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very bad experience received from Elephant spring
I won't recommend it to anyone no water for 2 days no communication
Lucy
2023 年 12 月入住 3 晚
8/10 还可以
Michael
与家人出行
2023 年 4 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Michael
2023 年 4 月入住 2 晚
6/10 一般
Patience
2023 年 1 月 3 日
Patience
2023 年 1 月入住 1 晚
8/10 还可以
Ofentse
2022 年 12 月 19 日
Ofentse
2022 年 12 月入住 1 晚
6/10 一般
Belinda
与家人出行
2022 年 7 月 2 日
满意:清洁度
不满意:住宿条件和设施
The room was clean butrun down
Belinda
2022 年 6 月入住 1 晚
4/10 很差
Tlou
2022 年 5 月 3 日
不满意:清洁度、住宿条件和设施、客房舒适度
Our room was full of cockroaches
After check-in, we were taken to a room that was full of cockroaches. We complained and refused to sleep in the room. Then we were taken to another room, but it was in such poor condition, and we also refused to sleep in because it wasn't worth the money we paid. We were then taken back to the original room, but they used doom to dispatch the cockroaches. The room smelled so much of doom that my husband slept with a blocked nose as a result of the doom odour.
There was so much noise with loud music and the TV in the chilling room was also very loud. I didn't enjoy my stay and wished I could get a refund.
Tlou
2022 年 4 月入住 2 晚
6/10 一般
Chwayita Yolanda
2022 年 5 月 3 日
不满意:员工和服务
Chwayita Yolanda
2022 年 4 月入住 2 晚
8/10 还可以
Chinah
2022 年 2 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Chinah
2022 年 2 月入住 1 晚
10/10 超赞
Meldah
2021 年 12 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy
Thank it was amazing
Meldah
2021 年 12 月入住 1 晚
6/10 一般
Mamehlala Neria
2021 年 10 月 25 日
Mamehlala Neria
2021 年 10 月入住 2 晚
2/10 糟糕
John
2021 年 10 月 6 日
John
2021 年 10 月入住 2 晚
4/10 很差
Vonani timothy
2021 年 8 月 27 日
Vonani timothy
2021 年 8 月入住 2 晚
10/10 超赞
Tebogo Legodi
2021 年 6 月 21 日
满意:住宿条件和设施,清洁度
Accommodation was fine but the noise on the corridor was so annoying couldn't sleep people knocking on my door time and again
Tebogo Legodi
2021 年 6 月入住 1 晚
8/10 还可以
Chinah
2020 年 12 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Chinah
2020 年 12 月入住 2 晚
6/10 一般
Tendamudzimu
团体旅客
2020 年 11 月 1 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Tendamudzimu
2020 年 10 月入住 1 晚
8/10 还可以
Itumeleng
2020 年 9 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Itumeleng
2020 年 9 月入住 1 晚
4/10 很差
sifiso
2020 年 9 月 8 日
满意:清洁度
不满意:员工和服务
No bath soap? really?
It seemed everyone at front-desk didnt know anything about basic etiquette from attending to customers to not being available at the front for minutes on end or not answering the phone. Our towels were not replaced and when i asked i only got one towel. Then i asked about bath soap only to be told that no soap is provided. this is the first hotel where there is no bath soap provided that i have visited in the whole world.
sifiso
2020 年 9 月入住 2 晚
8/10 还可以
Patricia Pheladi
2020 年 3 月 22 日
满意:客房舒适度
不满意:住宿条件和设施
Some what disappointing
The place is not exactly as advertised. Its delapitated and needs maintenance. The shower does not mix water, the water is either too hot or too cold. The drainage system is super slow. The pool is not 100% clean. Also the noise levels from the other side guests, self catering side partying until the morning, was very frustrating
Patricia Pheladi
2020 年 3 月入住 2 晚
8/10 还可以
Joyce
2019 年 1 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Genuine African experience,
It is a genuine African experience - management is very good. Staff excellent, central & close to hot baths. Security at hotel very good - safe parking.
Joyce
2019 年 1 月入住 2 晚
8/10 还可以
Nicole
2018 年 12 月 24 日
满意:客房舒适度,员工和服务
The staff at Elephant springs are absolutely awesome! So friendly and helpful. The renovated rooms are very nice,the old rooms are not worth the money at all. But the staff did not hesitate to put us in a better room when we were not happy with the first two rooms. The hotel rooms could also do with mini bar fridges.