2/10 糟糕
Holly
与配偶出行
2025 年 2 月 19 日
不满意:员工和服务、服务设施、住宿条件和设施
We arrived late at night just for a place to rest our heads and freshen up on a road trip. When we woke up and headed to use the shower, we were very upset to find that the shower head didn’t work and only the bathtub tap was expelling water. We went to the front desk to ask for help or another place to shower quickly and the man said there is no option at all and was very rude. We had to lay IN the bathtub and try and wash ourselves under the tub tap. This was incredibly uncomfortable and time consuming. Once out of the “shower”, I was again extremely upset to find the hair dryer didn’t work either! I asked for help again and was told “I’m sorry ma’am there’s nothing I can do.” I had to leave with wet hair & walk outside to -15° Celsius weather which was horrible. I asked for some kind of reimbursement or discount and was told I was not getting one. Very unhappy with this experience and would never return to this hotel
Holly
2024 年 11 月入住 1 晚