The Reception staff when we arrived were really welcoming and helpful. We had the penthouse superior room with city view ,adequate bedroom and bathroom,clean ,had fridge in room ,free safe ,free internet,provided with kettle &mugs when requested,extra pillows arrived within 5mins ,the balcony is Massive ,with two loungers ,2 chairs &a small table ( unfortunately no sun on balcony at this time of year) .will definitely be booking again ,on our next Benidorm holiday .