When we checked in, the beds in the room had been used and the old linens were still on, and the bathroom was not cleaned either. So we asked for another room, which we were given. However, the new room also had two beds that had been used and not cleaned, and the trash can was full of garbage from the earlier guests, but the reception said there were no more rooms available that we could move to. The heaters in the room and the bathroom did not work, so it was cold in the room. The bathroom smelled like urine, and several of the lights above the beds did not work. In addition, the pipe under one of the sinks was broken and water went all over the bathroom floor, and the other sink was partially stopped up and drained slowly. Thank goodness the shower was hot this morning, and the breakfast was not expensive and plentiful. I am sorry to have to give such a bad review, but our party of 6 were severely disappointed with our stay at A&O and will never stay there again. I think we should not have to pay for such a bad quality and unhappy night and am requesting a full refund of the cost of our stay.