We were genuinely disappointed with our stay at H4 Hotel Berlin Alexanderplatz. From the moment we walked in, it was clear that the hotel is in serious need of a renovation. The hallways are lined with carpets that are heavily worn and stained, with large bleach marks that make the entire property feel neglected and poorly maintained. Unfortunately, the condition of our room was no better. The carpet had similar stains, and the room itself had a musty odor, like it hadn’t been properly cleaned or aired out in quite some time. It made the space feel unwelcoming and far from comfortable.
One of the biggest issues we faced was the air conditioning—or lack thereof. Despite adjusting the settings, the room remained stuffy and uncomfortably warm. For a hotel of this category, functioning climate control should be a basic expectation.
Our experience at the hotel restaurant added to the overall frustration. It was chaotic and lacked any sense of service. Guests had to seat themselves, and it was common to see people walking around trying to find clean tables. On more than one occasion, we had to ask the staff to wipe down a table before we could sit. It felt more like a crowded cafeteria than a hotel restaurant, and the lack of organization was disappointing.
Overall, the H4 Hotel Berlin Alexanderplatz failed to meet even basic standards of comfort.