The young skinny Asian boy at the reception is rude and lacks customer service . Needs more training on how to talk to clients . The young lady might be in training did say a word and was just looking at him , didn’t place a word , she was shocked at his behavior !
I would never stay there ever nor recommend STEIGENBERGER AIRPORT HOTEL BERLIN to my company executives
jason
2025 年 5 月入住 1 晚
6/10 一般
Sergey,Berlin
2025 年 5 月 26 日
满意:员工和服务,清洁度
Not bad, but it’s not a five star hotel
Sergey
2025 年 5 月入住 1 晚
10/10 超赞
Christoph
2025 年 5 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super
Christoph
2025 年 5 月入住 2 晚
8/10 还可以
Greg,Northville
2025 年 5 月 25 日
满意:住宿条件和设施,清洁度
不满意:服务设施
I enjoyed the close proximity to the airport, where i could walk to the check-in, despite my handicaps walking. The registration desk service was excellent. The restaurant food was delicious. However the room service was mostly unavailable when I called. As a handicapped person, walking across the entire 4th floor to and from the elevators to get to the restaurant was often difficult.
Greg
2025 年 5 月入住 4 晚
10/10 超赞
Andrew
与配偶出行
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our second stay, and it didn’t disappoint
Andrew
2025 年 5 月入住 1 晚
10/10 超赞
Ina
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tolles Hotel am Flughafen. Große Zimmer mit viel Comfort
Ina
2025 年 5 月入住 1 晚
10/10 超赞
Patrick
与家人出行
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
less than 5minutes walking to the airport. worth every penny. Really Nice and quiet hotel.
Patrick
2025 年 5 月入住 1 晚
8/10 还可以
Marek
2025 年 5 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent choice for an easy access to the airport. Modern, clean and very comfortable. Key tip - use the check in kiosks to save yourself waiting time.
Marek
2025 年 4 月入住 1 晚
6/10 一般
Ben
商务旅客
2025 年 5 月 15 日
满意:员工和服务
Limited room service offering and a 10 euro plate charge if you do take it up, on top of the expensive prices, the room was pretty bare (1 pillow only!).
Nice layout of room but I stayed twice in 4 nights in different rooms and both had issues with the smell coming from the shower drain, clearly a problem that needs sorting out.
Location is perfect to walk into airport arrivals/departures but a few things let the place down overall.
Ben
2025 年 5 月入住 1 晚
10/10 超赞
Jacques
与家人出行, 与配偶出行
2025 年 5 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel litterly steps from Terminal 1
Jacques
2025 年 5 月入住 1 晚
4/10 很差
Raj
2025 年 5 月 11 日
满意:员工和服务,清洁度
The check in was smooth, but the attendant mentioned that this room had a good view. Unfortunately it faced the entrance/ exit to the terminal and very noisy if you open the window. The Air conditioner did not work either, so I was forced to open the window and could hear every suitcase hitting the pavement. The Air conditioner did not work all night. Additionally, the steam room in wellness was also out of order. One pillow in the room is also not acceptable.
Raj
2025 年 5 月入住 1 晚
10/10 超赞
Karsten
与家人及幼儿出行, 与家人出行
2025 年 5 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed there twice,both were wonderful experience.It's safe,chic,spacious and great location.We will definitely visit again!