Room was not cleaned properly before we arrived, fridge still had old food in it and spilled red juice all over the bottom of the fridge that I ended up having to clean because the hotel does not keep staff on hand at all times. I would say one out of the five times we needed to speak with someone out of the four days we were there we actually had a face-to-face interaction. They do most of their business remotely…? Which seems strange, there is a sign posted at the front desk that tells you to text them if you need something. We also had an issue with our room keys the second day, and when we text the number they told us there was a coffee cup on the front desk with everyone’s extra keys (by last name). I found the “remote” staffing very strange and unhelpful. There was also no one to get extra towels or toilet paper etc, you had to text the number and they directed you to find it yourself in closets or storage rooms. Also, the wifi went in and out the entire time we were there. Almost once every few hours, very frustrating when you have work that needs to be done on a timeline. We asked about that as well and they just told us to log off and log back in, no help. Also was an unsecured server so make sure you have a VPN or something like it if you plan to use the wifi.
As for the good, we do like that this hotel allows us to bring our dogs. Pet fee is reasonable as well. And although the staff was remote (except for every now and then) they were very nice, and helpful.