滨江水疗(Spa)酒店

“位置在新城区 江边，楼下有个商场，餐饮很多，还有家早餐厅吃的种类丰富，特别推荐咸豆浆，北方没有的一定要尝试一下 酒店服务很好，地下停车场走的时候记得在前台报车号 旅行目的地: 1、江两岸看夜景 主要就是灯光秀，没有各软件上的无人机表演 2、动物园 3，西溪湿地 博物馆很好又凉快又长知识 4.西湖国宾馆 紫薇厅吃的西湖醋鱼 遥看雷峰塔 当然也进去登塔了 必须到此一游”

“環境好服務佳 住宿離地鐵大約步行8分鐘 還算不錯”

“The hotel is a pretty new one. The room is nice and well facilitated, but the service at their front desk, restaurant, and public area are unqualified--not internationally, very localized, and sometimes rude. They do not offer shuttle service to any nearby spots; as this hotel is very far from the downtown and commercial area in "Binjian district" of Hangzhou City, it is very difficult to get a taxi for the hotel and very high cost to take taxi for every places you go in the city.”

“I booked Executive Double Room, River View which is the top room in this hotel. They checked me in for Superior Twin Room, City View in LVL 13, when I backed to them and asked, they pretended that they do not understand English. Surprisingly changed my room with one of my friends translation help to a room in LVL 16 not as described in size of 132sqm, a very small room. ”

“本次出行不是出游，所以选择了离目的地比较临近的华美达。 由于是晚上预订，所以在和预订部确认的时候通了好几次电话，被告知确认人员已下班，需要白天再进行确认。第二天按照时间电话联系很快完成了确认。 由于同行有一岁多的婴儿，所以主要确认两点，1）请酒店确认能否提供一岁多宝宝睡觉的婴儿房。2）定了两间房间，希望能够提供相邻的房间。这两点在电话里都得到了确认。 可是当天入住办理手续的时候发生了情况，被告知酒店的婴儿床只能适应3个月以下的宝宝。我们表示我们出行前确认了这一重要信息才预订的，前台的工作人员请示了负责人后，负责人主动提出帮我们升级到超级大床房，让我们客服一下困难，并且会将这一信息记录后，以免给后续有相同需求的客人造成困扰。全程态度亲切，虽然遇到了小插曲，但是依然给前台的服务点赞。”