Children running up and down corridor at night.
Given cookies with walnuts (husband has nut allergy and didn’t read back of packaging, he was really ill. May be an idea to mention to guests when handing out).
Air conditioning in room don’t work at all.
Fan in room but extremely noisy.
Only given 1 bath towel/hand towel so had to phone for one for 2nd guest.
Fay
2025 年 5 月入住 1 晚
8/10
Reception staff were very friendly and helpful. Food and drink is expensive. Room was comfortable and clean
Trevor
2025 年 5 月入住 1 晚
8/10
Andrea
2025 年 4 月入住 1 晚
10/10
David
2025 年 4 月入住 1 晚
10/10
Dominique
2025 年 4 月入住 2 晚
10/10
Always book with them
Karishma
2025 年 4 月入住 2 晚
4/10
Hessam
2025 年 3 月入住 1 晚
4/10
Probably the worst room of any double tree I've stayed at, and I use the chain regularly. The room was quiet, but really tired, and the bathroom was in a very bad way. It's a shame because the rest of the hotel seems really nice - the bar and restaurant were great.
Ben
2025 年 4 月入住 1 晚
10/10
Kylie
2025 年 2 月入住 1 晚
10/10
Hessam
2025 年 3 月入住 1 晚
10/10
Friendly staff
James
2025 年 3 月入住 2 晚
8/10
It’s a good place to stay
Ifueko
2025 年 3 月入住 1 晚
6/10
WILLIAM
2025 年 2 月入住 1 晚
10/10
Excellent
Neil
2025 年 2 月入住 2 晚
10/10
This place is excellent
Neil
2025 年 2 月入住 1 晚
6/10
Spa is awful. Rooms ok. Lobby bar is fantastic.
Christopher
2025 年 2 月入住 1 晚
10/10
Granted my request for a room within easy reach of reception and a couple of other small requests.
Very friendly receptionist - Jordan?
Michael
2025 年 2 月入住 1 晚
10/10
Staff were lovely and so accommodating, nothing was too much, food was lovely, room was clean and bathroom was lovely. The only downside was the spa it’s quite small, hot tub wasn’t very warm and had bits in it. I’d still go again though.
Terri
2025 年 2 月入住 1 晚
4/10
Room was outdated so is the furniture we stayed in room 414. Was not nice. Have also complained to Hilton
真实旅客
2025 年 2 月入住 2 晚
4/10
No comments
LIL
2025 年 2 月入住 1 晚
10/10
Ruban
2025 年 2 月入住 1 晚
10/10
Good stay
Saima
2025 年 2 月入住 1 晚
4/10
The staff were friendly and our visit started off quite nicely but due to a fire we had to wait outside the hotel in the cold for 2 hours at 3:30am in the morning.
We were not given that time back as a late check out and to make matters worse there was no power in the morning and no hot water! Had to shower in a dark bathroom with cold water.
I understand that these things happen when there’s a fire but as a paying customer it’s not our fault either.
There was no compensation for this.