Overall, this experience was not enjoyable or comfortable for a hotel experience. The property checked someone else in as me prior to my arrival and gave them the room assigned to me. Upon my arrival, they just gave me a room key and my husband and I walked into someone else's room with their belongings all inside. (This could have been a VERY BAD situation if someone was in the room.) We had to go back to the desk and inform them of the issue, which at first no one took ownership of what happened (we kept being told that I prechecked in, which I did not do). One of the staff members worked really hard to identify what happened and how she could rectify the issue. Thank you to that young lady for all that you did! It was truly appreciated. After being assigned a new room, we saw the sofa in the room was dirty, it was an ajoining room (which we did not like), the linens were hard, the bed felt like a cement brick (VERY UNCOMFORTABLE), the pillows were so soft (they immediately flattened when you pressed on them; they held no shape), and the walls to the hallway are very thin (we could hear all the kids and conversations in the hallway). Overall, this experience caused us frustration and physical discomfort/pain from sleeping on hard, uncomfortable surfaces.
