Very nice hotel with traditional british style hose. staff are nice and they can remember you name. not far from the train station and Victoria Square. Room is nice and clean.
Mr. Ji
10/10 超赞
Nick,Birmingham
2025 年 5 月 17 日
满意:清洁度
Centrally located with great charm, the best water pressure in Birmingham
Nick
2025 年 5 月入住 1 晚
10/10 超赞
anna victoria
2025 年 5 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel bar man who worked on Saturday night was Amazing and our trip would not of been the same without his hard work, efficiency and kindness ! ( we forgot to get his name) but thankyou so much !
anna victoria
2025 年 5 月入住 1 晚
10/10 超赞
Jane
商务旅客
2025 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely rooms. Lovely staff. Would totally recommend!
Jane
2025 年 1 月入住 1 晚
10/10 超赞
Eleni
2025 年 3 月 30 日
满意:清洁度、员工和服务、服务设施
The staff are excellent. The property is stylish and intimate. Excellent breakfast and the bar area outstanding. The lift wasn't working but the staff helped so much
Eleni
2025 年 3 月入住 2 晚
6/10 一般
David
2025 年 3 月 16 日
满意:清洁度
Lift broken, just lacking in character
David
2025 年 3 月入住 2 晚
4/10 很差
jo
2025 年 3 月 13 日
jo
2025 年 3 月入住 1 晚
10/10 超赞
Claire
与家人出行
2025 年 3 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, comfortable, bathrooms nice and big. great location- fabulous wine!
Downside- room was too hot, no option to turn heater off which needs addressed.
Breakfast needs improvement- not the selection but functionality - I think chef was having an off day :)
Claire
2025 年 3 月入住 1 晚
10/10 超赞
Michael
2025 年 3 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Michael
2025 年 3 月入住 1 晚
10/10 超赞
Steve
2025 年 2 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Steve
2025 年 1 月入住 1 晚
6/10 一般
Simon
2025 年 2 月 9 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Lack lustre customer service.
After negotiating a very heavy stiff front door we were greeted by a very underwhelming welcome. We explained we were early and would like to leave our bags. The receptionist took my detail and issued us with bag tags. We went away and came back and the same receptionist had forgotten us and the exchange we had literally 3 hours previously. We finally got to the room which was lovely except no heating in the bathroom or shower gel in the dispenser. I mentioned this to reception on check out and was given a half hearted apology…. On a plus the staff in the bar were excellent !!
It’s a shame that you use this site and use your points to treat yourself and the hotel looks down on you… also no breakfast included with the stay… poor value for money on something that should of been a lovely experience
Simon
2025 年 2 月入住 1 晚
4/10 很差
真实旅客
商务旅客
2025 年 2 月 8 日
不满意:员工和服务
Good hotel needs an upgrade
The hotel needs to up its game. In need of a major refurbishment. Still hanging onto 2001 facilities
真实旅客
2025 年 1 月入住 1 晚
8/10 还可以
Lorraine
2025 年 1 月 30 日
Lorraine
2024 年 12 月入住 1 晚
4/10 很差
Phillip
2025 年 1 月 27 日
不满意:住宿条件和设施
Hotel not living up to the Hotel Du Vin Brand Name
Reserved a luxury room with breakfast. Two out three lamps in room did not work. Shower sealant worn, dirty and needs replacing. Problem with plumbing. No hot water. Shower ran cold. No apologies.
Phillip
2025 年 1 月入住 1 晚
2/10 糟糕
cosette
2025 年 1 月 25 日
不满意:员工和服务
cosette
2025 年 1 月入住 1 晚
10/10 超赞
Sarah
与配偶出行
2025 年 1 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous hotel, beautiful rooms and extremely comfortable bed
Sarah
2025 年 1 月入住 1 晚
6/10 一般
真实旅客
商务旅客
2025 年 1 月 20 日
满意:清洁度、住宿条件和设施、客房舒适度
Room was excellent, reception very helpful and informative however what let the hotel down was the breakfast.
We had to ask on numerous occasions for tea and coffee as the coffee machine had run out, followed by a half a cup of lukewarm coffee and then it took 10 minutes to find breakfast teabags. My choice of breakfast was avocado on toast- the toast was so soggy it was inedible and the poached egg was going towards the hard side - pretty grim.
Is this due to being a Monday morning when most chefs have a day off ?
真实旅客
2025 年 1 月入住 1 晚
2/10 糟糕
Peter
商务旅客
2025 年 1 月 14 日
不满意:员工和服务、住宿条件和设施、客房舒适度
Very Poor Conditions
It was awful, the heating was not working, two small oiled filled radiators were insufficient, no extra blankets for the bed so I used two bathroom towels to cover the bed in able to sleep. Service was very poor but the staff were kind, made every effort and did their best under the circumstances. The Dining area was not up to standard with a buffet lunch with no napkins or butter available. The tea & coffee facilities were poor for a business meeting. This hotel is not in a good state of repair, the meeting room was cold because the air conditioning only produced cold air. This hotel is way below European standards and the room charge was high. I was not offered any compensation whilst my colleague was waived his room charge.
Peter
2025 年 1 月入住 1 晚
10/10 超赞
shruti
2025 年 1 月 14 日
shruti
2024 年 12 月入住 1 晚
4/10 很差
真实旅客
商务旅客
2025 年 1 月 14 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel is beautiful but in real need of refurbishment. The heating doesn't work properly and the noise from the ventilation systems makes it very hard to sleep. The thermostats aren't controllable from the rooms so it's impossible to stop the noise overnight. Breakfast was ok but not up to normal Hotel du Vin standard, with a long wait before orders were taken and staff not noticing when the stock of clean cups ran low and the urn ran out of water. On a positive note, the maintenance team attended and organised a room change very promptly when incredibly hot water kept running out of the cold water tap! I stayed as part of a group and all of us experienced separate issues, so unfortunately this wasn't a one off. It's a real shame as the building is beautiful but in urgent need to better upkeep.
真实旅客
2025 年 1 月入住 1 晚
10/10 超赞
Andrew
2025 年 1 月 13 日
Andrew
2025 年 1 月入住 1 晚
10/10 超赞
Damian
2025 年 1 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location. Comfy stay
Nice stay, took an upgrade, huge bedroom and bathroom. I would say a bit tired in areas .