The house was the perfect space for 2 adults and 2 kids. Communication was good leading up to our arrival. The house was decorated for the holidays, and it felt cozy and welcoming, with water and mints in the bedrooms. It slowly went downhill from there…We found old moldy coffee grinds in the coffee maker, understood how that could be missed, and my husband cleaned it. Unfortunately, things built on top of that. The kitchen towel hanging on the stove had old food all over it, dirty dishes in the dishwasher, the bathroom mats hadn't been washed, all air vents were black with dirt (only hoping it wasn’t mold), fans in bedrooms full of dust we were scared to turn them on, closets had leaves and dirt, and bathroom shower had hair and dirt as well. The property needs a good deep clean and some love - I don’t know what happened in all the closets, but the walls are a mess.I contacted the property manager during our stay to make her aware, and she was very apologetic. She offered to refund part of the cleaning fee and assured us she would address it after our departure. Unfortunately, once we left, she ghosted me and no longer responded to messages, nor did we ever get the refund. This house could be great if it were taken care of. Also, as a side note, there are train tracks that run right behind the house/master bedroom - we had no idea, so it was startling the first night with multiple trains running all throughout the night. Bring a sound machine!
