The whole property looked very tired and in need of renovation. The lift was out of order and we had to use the stairs, in spite of myself being restricted in movements following surgery; although the lady on the desk did change us from third floor to second in light of this.There was evidence that the hotel is used as a hostel, with domestic fridges in rooms and signs directing occupants of times when kitchen access would be available. There was also lots of information posted to identify community support for clothing and hot meals.
The rooms were clean, but very tired. In the room we used, the mattress was worn out and very saggy. There were holes in the desk and the ceiling had been badly patched in several places. There was an unpleasant smell - something akin to 'the unwashed' which seemed to emanate from the carpet. The car park seemed unsafe, with numerous individuals meeting there - some in cars playing loud music. The fire alarm went of around 4 a.m., but before we had left our room this did stop again.
The staff we met however seemed pleasant enough and were helpful. We will not stay there again.
It is a shame as this hotel is in quite an affluent area of Walsall with large well maintained family homes and could offer a much better experience.