The service and condition of the hotel are very good. Except there was black stain (looks like mold stain) and yellow dots on the towel. It is totally unacceptable in such a high ranking hotel.
Close to centre, bull ring, ICC, train station.
Good sized rooms well equipped and comfortable.
Kathryn
2025 年 5 月入住 2 晚
6/10
Room was slightly dirty - mould around lower panel of shower door, slightly stained sheets, 2 spiders in the 5 days I spent there. There is a small flight of stairs to go up from the street to the lobby. It was also my birthday which I mentioned when booking but there was nothing special from the hotel. Hence the points off for cleanliness and service. Was a pretty cool hotel otherwise and great location.
Kimbeily
2025 年 5 月入住 5 晚
10/10
They were able to accommodate my request for an early check in at 9am which was much appreciated as I was coming in intentionally and was exhausted.
Beautiful facility. Art deco theme. Restaurant was clean and had tasty continental breakfast.
Every staff member I encountered was polite, efficient and approachable.
Sarah
2025 年 5 月入住 1 晚
10/10
Great hotel we have stayed at many times. Would highly recommend.
Shaun
2025 年 5 月入住 1 晚
10/10
I was greeted by a most welcoming lady for check in - she couldn’t have been more helpful! I explained I had a phobia of lifts and asked where the stairs were and she immediately explained she would change my room from the 4th floor to the 2nd floor for ease and that she would arrange for someone to take my luggage to my room for me. This was appreciated more than she will ever know from someone who has massive anxiety over having to potentially use a lift! I had various conversations over my stay with this lady (sorry I did not get her name) and she genuinely made my stay better than could have been expected from her warm and friendly approach to hospitality especially as I was travelling alone.
The room was very spacious, spotlessly clean, the bed incredibly comfortable and so quiet at night!
I returned to my room from running the Birmingham Half Marathon and a lady had just finished servicing room - she was lovely and chatted to me about my run and again couldn’t have been more helpful!
This hotel is absolutely value for money and will definitely stay again when in Birmingham. Thank you for making me feel so welcome! 😊
Lucy
2025 年 5 月入住 2 晚
10/10
Excellent hotel. Excellent Breakfast. Great location
Mark
2025 年 5 月入住 1 晚
10/10
Lovely spacious room and a very comfortable bed. Beautiful bathroom with Penhaligons toiletries. Nespresso machine and proper milk! Had a drink in Madeline 's bar which had a very relaxed atmosphere with a friendly, efficient service. I would highly recommend The Grand Hotel for a stay in Birmingham. I hope to return sometime.
Catrin
2025 年 5 月入住 1 晚
8/10
Excellent location and room.
the waffles and pancakes at breakfast were poor.
the staff working breakfast and the front desk were excellent
John
2025 年 4 月入住 1 晚
10/10
a very grand hotel
Mark
2025 年 4 月入住 1 晚
10/10
Excellent hotel, staff were amazing and their attention to detail was excellent , will definitely be going back again
BEV
2025 年 4 月入住 1 晚
8/10
Sandra
2025 年 4 月入住 1 晚
10/10
We had a room on the third floor 321 and we switched the TV off at 12.30am. There was a noisy air conditioning unit outside our window. There was a noise on the inside of the room it sounded like a phone that was left off the hook but really loud. I rang down to reception at 3.20 am. To let them know. I wasn't going to move rooms in the middle of the night. The receptionist was lovely and apologised. I took a nyhtol sleeping tablet and tried my hardest to sleep... I even put in ear plugs but the noise was too much. Although my husband slept he was also woken by the noise. At 8.10 am. Monday morning we rang down again and they assured us we could move rooms. They upgraded us to room 539 which was beautiful and really quiet! We had breakfast and I slept until 12 noon in the most comfortable bed. The day previously we asked if they could refund us some for our disrupted night's sleep. On leaving Tuesday morning they refunded us 20 percent of our bill which was very good. This hotel is lovely and staff are excellent. I would really recommend it. Breakfast was just OK I thought the English breakfast was greasy and my bacon was not fully crispy there was a lot of fat on it. My husband's breakfast was better in that he had crispy bacon. The breakfast room is so beautiful. Not that expensive for this standard of hotel. Great location, fantastic bar (best we have ever been in) beautiful staircase and so near fantastic restaurants and bars. Gauco's across the road is excellent.
John
2025 年 4 月入住 2 晚
10/10
Size of the room and the upgrade!
Alisha
2025 年 4 月入住 1 晚
10/10
Great stay at The Grand Hotel, perfect location for great food and drinks and a short walk into town. Staff were super friendly and the hotel was very clean and welcoming! The only downside is there is no parking located at the hotel and Netflix wasn’t working on it the tv. However, would definitely visit again!
Divyaa
2025 年 4 月入住 2 晚
10/10
Fabulous historic hotel
Mark
2025 年 4 月入住 1 晚
10/10
The property has been tastefully renovated. Staff are friendly. Rooms are comfortable.