“Once you arrive you are charged and additional premium fee as a security deposit. Why is this not included when you pay online? and they want cash? Then they say it will be refunded as soon as you check out. I am finding out that they don't do that either. Very unhappy with the front desk.
”
“Kudos to the cleaning staff and front desk for finding an item I left in my room and then contacting me right away. They made it very easy to retrieve my item at the front desk.”