2/10 糟糕
Sophie
与家人出行
2025 年 2 月 10 日
不满意:客房舒适度,清洁度
AVOID AT ALL COSTS
Absolutely awful stay at Tower View, Belthorn. The place was disgusting—filthy, covered in cobwebs, and even found dog hairs on the bedding. It was clear the property hadn’t been cleaned properly, yet they charged an extra cleaning fee, which was not advertised on Hotels.com. To make matters worse, they wouldn’t even provide check-in details until we paid it separately—a complete scam.
The host’s communication was terrible, barely responsive and unhelpful. To top it all off, they didn’t even provide the basic necessity of toilet roll! The listing on Hotels.com is completely misleading, and the reality is far from what was promised.
Do yourself a favour and stay FAR away from this place. Wish I had read a review like this before booking! ZERO STARS if I could.
Sophie
2025 年 2 月入住 2 晚