8/10 还可以
Laurent
2025 年 5 月 18 日
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The hotel is magnificent, the rooms are ultra modern but the initial welcome from the female receptionist left a lot to be desired. We arrived at 3pm on Saturday to be greeted by a very sultry lady who informed us that she needed to take £100 pre authorisation, which we did not have an issue with. It was the tone in which she delivered the message, which was a little aggressive.
I then asked about car parking, to be told i could add my registration number to the welcome form and payment would be taken from the pre authorisation. She didn't say how much but when asked i was informed that as i had booked through a 3rd party (Expedia) that it would be £25 a night! I asked if there was anywhere else i could park and one of her colleagues informed me i could park at the hotel next door for £10 or on the street opposite for free (which I did). How any hotel outside of London can charge that amount for parking is obscene. Had i booked directly it would have been £10.
Whilst i was shocked at the cost of parking, I was more shocked at the disdain and rudeness of this lady, as it was a terrible start to the break, which only improved when we got to our room, which was beautiful.
All the other staff were amazing and super friendly and we would stay again
Laurent
2025 年 5 月入住 1 晚
