Our stay at the Hampton Inn and Suites property on Towanda for the most part was tolerable. I have contacted the front desk the day before we arrived and the person ensured us that the elevators work, the pool was open, and the hot tub was working.
When we arrived, we learned that the hot tub was inoperable and an employeee Jon or Joe mentioned that the hot tub had been down for awhile.
We had issues with the Toilet roll holder breaking, along with the towel rack outside. The main issue we had was my daughter and her friend staying in a room with the other cheer team. The door would not shut or open without extreme force, which is a safety hazard, so they could not safely lock the door. The girls are underage, and the manager on duty said, "There's nothing we can do about it."
The manager on duty's lack of empathy, appeared like he did not care, nor want to take responsibility in resolving this issue. However the other person(I think his name is either Jon or Joe) took the time to look for another room that can safely be locked, with an issue of the toilet running. This employee went above and beyond to ensure that the girls were able to be safe. Once this was taken care of, the manager on duty made sure he took responsibility for this, which I know that Jon or Joe is the one who went out of his way.
Kudos to this person for ensuring the safety of the girls. He deserves the real credit for being an outstanding employee.