I called and told the day shift receptionist I was going to be check in late, like after midnight, but when I got to the hotel, My reservation was cancel and they gave my room to someone else . The night time receptionist ask the security guard to check for an empty room, and he found one with no elevator access . I had a lot of luggage, which made this inconvenient for me going up the stairs. The room they gave me was dusty and fill will cob webs , my allergies started affecting me. There was no more room available for them to switch . Bad experience would not recommend this hotel .