2/10 糟糕
Valerie
与配偶出行
2025 年 7 月 23 日
满意：住宿条件和设施
不满意：清洁度
A journey that was supposed to be a relaxing honeymoon turned into a vacation from hell. Positives 1st: brand new, beautiful resort (public spaces & outside), especially the greenery, Spago is an excellent restaurant with nice staff. Negatives: MASSIVE noise disturbances every day until past 1 AM from nearby Scorpios. According to staff, there are no rooms where you could escape the loud music. Rooms are poorly planned, extremely dark bathroom & closet area, not enough closet space. Our room was poorly maintained, including dust, dirty cups & stains on the floor (over 2000€/ night). Resort is huge, impossible to walk, especially during heat, you must call a buggy for transportation. Sometimes it works, sometimes you have to wait 20-30 minutes (!!!) for a buggy to arrive. During our week long stay, the occupancy was only between 50-58% (according to staff) & we still had to wait a lot (prime season July). Despite the super low occupancy & the hotel being informed that this was our honeymoon, we were not offered any type of upgrade. Onto the worst part of the vacation: our suite was in a free standing building on the outer row of the hotel premises. While we were asleep, between 01:30 & 02:00 AM A GROUP OF PEOPLE WERE TRYING TO BREAK INTO OUR ROOM, TRYING TO KICK & BEAT THE DOOR IN. The assault lasted 25 minutes. We were scared for our safety & lives. Our initial call for help was not taken seriously & we were not pleased with the initial handling of the intruders by the hotel.
Valerie
2025 年 7 月入住 7 晚