4/10 很差
vepinder
与配偶出行
2025 年 10 月 9 日
Drinks were limited, menu was limited and service was terrible from front of house staff. I messaged ahead to advise we would be checking in around midnight and enquire if any food was available. I also advised that we were celebrating a birthday plus an anniversary. I received confirmation that our request had been acknowledged, however no food was available and despite me messaging again on day 2 of our trip, still no acknowledgement of our celebration.
Cleaning staff and waiting staff were great, however front office and spa front desk were absolutely useless and super unhelpful even when asked to do the bare minimum. There was no 2nd key available apparently, and when we were taken to our room and asked if there was a map of the property, we wete told to go back to reception in the middle of the night.
The property fire alarm went off at 5am on one night and 6am the next night. Both times no staff were around to give any useful instructions or support.
vepinder
2025 年 10 月入住 5 晚