The only positive thing about this place is the location. Walkable to town, shops, cafes. We arrived late because of a skiing day. Upon arrival, there was no shower curtain and several bulbs out in the room and over the sink, and the TV remote batteries were dead. The paint and walls in the bathroom were peeling with small nail holes visible. We called the office number where no one was available. So we called the after hours emergency number where they told us there was nothing they could do until the morning when staff arrived. After a day of skiing, we desperately needed showers before bed. What a disaster! We used all towels to clean the excess water. No one came in the morning to bring a shower curtain or more towels. After 3 calls throughout the day, we finally had to go to the office to track someone down. Very poor customer service. Not professionally dressed or handled. Had there been something else available on the holiday weekend, we would have left. No wonder it was fairly vacant when all the other quaint hotels were full. Do not recommend.