This was my first visit to Boracay and my stay at Erus Suites Hotel spanned three nights. I received a complimentary upgrade, which I appreciated. However, the room had ants in several areas and a noticeable odor in the bathroom facility. The staff were exceedingly accommodating and sprayed the room twice. Otherwise, the hotel is conveniently situated near White beach, station 3, numerous shopping venues, restaurants, bars, and attractions. My rating reflects my experience with the room; otherwise, I had a pleasant stay, and the staff were friendly and helpful.
Jemelle
2025 年 4 月入住 3 晚
10/10 超赞
Katarzyna Adrianna
与配偶出行
2025 年 3 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very happy with our stay in Erus Suits Hotel. Clean rooms, nice breakfast (small portions though). Very polite staff. Would recommend.
Katarzyna Adrianna
2025 年 3 月入住 6 晚
6/10 一般
Klever
与家人出行
2025 年 3 月 22 日
The place and staff members are nice. However, it needs better administrators. 3 nights and we only had 1 small roll of toilet paper for two people. They cleaned the room and didn’t leave one either. No toilet paper in the restaurant’s restroom. The room smell was odd. They had a loooot of staff members and they are nice and attentive, but maybe have less staff for that and have someone doing Constance maintenance.
Klever
2025 年 3 月入住 3 晚
10/10 超赞
Shieraldine
2025 年 3 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Shieraldine
2025 年 2 月入住 2 晚
8/10 还可以
Arvin Jose
团体旅客
2025 年 2 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were friendly and approachable. Walkable to the beach. Slow Internet connection in our room.
Arvin Jose
2025 年 1 月入住 3 晚
6/10 一般
GIOVANNI
2025 年 2 月 9 日
满意:客房舒适度
GIOVANNI
2025 年 1 月入住 23 晚
4/10 很差
Mohammad salar
2025 年 2 月 1 日
Mohammad salar
2025 年 1 月入住 5 晚
8/10 还可以
Roberto
2025 年 1 月 28 日
满意:员工和服务,清洁度
The restaurant was quite expensive !
Roberto
2025 年 1 月入住 5 晚
8/10 还可以
Roberto
团体旅客
2025 年 1 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
They were a small problem due to my age no lift available !
Roberto
2025 年 1 月入住 1 晚
10/10 超赞
laureto
与家人出行
2025 年 1 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Easier to go beach
laureto
2025 年 1 月入住 2 晚
8/10 还可以
Rafael,North Hills
团体旅客
2025 年 1 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room is nice. But we’ve had problems with ants in the toilet and in our bedroom. We’ve had issues with the AC as well, so they transferred us to a different room (disability friendly) on the first floor, that in my opinion is not safe for use for people with disabilities. The shower handrails are loose, unsafe for use, it’s a tight space, and I saw some molds in the ceiling. I did bring it to their attention on my last day so I’m unsure if they did something about it.
The staff are okay. Some are nice and some doesn’t seem to have costumer service training.
Rafael
2025 年 1 月入住 3 晚
6/10 一般
Dima
2025 年 1 月 21 日
满意:员工和服务,清洁度
I really can not complain about anything for the price I paid, however there is room for the hotel management to improve a few things. My room had a small window that was completely covered in vegetation on the outside and didn't lock. Security safe was broken, when I asked the staff to fix it or replace it, they took it and then just threw it on the chairs that were also abandoned outside of my entry door for the time of the stay. Elevator not working. Stairs and hallways were always kind of littered and my room had AC unit that was improperly installed without a drain and was dripping on the wall and floor causing a lot of mold and some odor in the room. But like I said in the beginning you get what you pay for.
Dima
2025 年 1 月入住 2 晚
10/10 超赞
Sandra
2025 年 1 月 19 日
不满意:员工和服务
Sandra
2025 年 1 月入住 3 晚
10/10 超赞
Vilma
与家人出行, 团体旅客
2025 年 1 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great!
Vilma
2024 年 12 月入住 1 晚
2/10 糟糕
Julio
与配偶出行
2025 年 1 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel didn't give us the money back. We made a mistake while booking with dates and they didn't even take the phone. Horrible experience!