Bricco Suites provided a clean place to sleep and is conveniently located in the North End, but the rest of the service left a lot to be desired.
My friend checked in for us and as other reviews state, you have to enter through the busy restaurant with people having nice meals with your luggage to check in. The woman who then showed my friend to our room accidently opened an occupied room. Luckily, that guest wasn't in the room at the time, but this seemed like quite the oversight.
There is no welcome book of any sort in the room itself, and the wi-fi rarely worked. There was no indication of whether the room would be cleaned or how to request service, so after our second night we called and requested service. The person who answered seemed annoyed at us for asking and pointedly told us that we need to communicate better to request service. It turns out, on the back of the "please don't disturb" sign, it said "please service our room". Not sure how we would've figured this out since we were never told and there was no binder with instructions. When the cleaners did come the next day to service our room, they threw away our existing bar of soap and didn't provide a new one. Luckily, they were still in the building and I requested a new bar, and she all but rolled her eyes at the request.
As other reviews state, it can also be a little noisy. Luckily, we were only woken up by the bakers yelling before the sun came up one night, so it wasn't too terrible for us.