***Giving 5-star for the experience with front office staff***
I didn't actually get a chance to stay at this hotel because of travel restrictions with Covid-19. I tried calling Expedia multiple times for about 5 days and couldn't get through to cancel and basically gave up and decided took a loss for my reservation since I purchased the non-refundable option. However, the night I was suppose to check-in, I was surprise the hotel reached out to me and told me that they would honor my cancellation and full refund if I was no longer planning on coming, and that I can still try to reach out to Expedia even though my check in date has passed. I really appreciate the gesture.
真实旅客
2020 年 3 月入住 1 晚
10/10
AnnaMaria
2020 年 3 月入住 1 晚
10/10
Gillian
2020 年 3 月入住 1 晚
6/10
Have stayed here on and off for years. Close to Boston but less expensive and free parking. Big plus. Changed their policy to charging for overnight parking. Very disappointing. Probably a deal breaker for going back. Seriously? Newton?
Paige
2020 年 3 月入住 1 晚
6/10
真实旅客
2020 年 3 月入住 1 晚
4/10
Heater didn't work, freezing room. Small room. Door handle broken, shower handles broken. Something bit me. Gross.
Slow bar staff (like 15min to wait). Rather stay in a Motel 6.
Don'tStayHere
2020 年 3 月入住 1 晚
10/10
真实旅客
2020 年 3 月入住 1 晚
10/10
The stay was great beautiful hotel...gracious staff...good food😊
Carolyn
2020 年 3 月入住 2 晚
6/10
We had a comfortable stay. The bed was nice. Our toilet kept making noise after the flush which was annoying.
真实旅客
2020 年 3 月入住 2 晚
8/10
Liked the light dimmers next to bed. Hotel had no valet or concierge to help with bags to the room.
真实旅客
2020 年 2 月入住 2 晚
10/10
Great location in a great area. Not far from downtown by car and directly by a train station. Great staff and nice rooms.
Pascal
2020 年 2 月入住 2 晚
10/10
真实旅客
2020 年 2 月入住 1 晚
8/10
Everything was clean and comfortable right next to Riverside station hotel parking is reasonable one hour T into the city. Staff were very polite and one of another way to make sure guests were happy.
Jamie
2020 年 2 月入住 1 晚
6/10
They charge me fee because I checked in att 11 am , I traveled all over the world and stayed in May hotels , but it was first time I see such a stupid rule . They should put their rules in the booking list , stuff was rude , I don’t think you want to stay there anymore .
polat
2020 年 2 月入住 2 晚
2/10
No Heat, Dirty Bathroom, Broken light switch, Broken TV.
真实旅客
2020 年 2 月入住 2 晚
4/10
No washcloths in the bathrooms.
I used my debit card only there while checking in and someone used my card to but 200$ worth of shoes at footlocker. Then yesterday they tried to spend 2500$ at Saks Fifth Ave.
Either someone hacked your system to get my # or an employee there got it. It was used nowhere else but checking into your hotel. Very disappointed.