During my arrival at approximately noon, I experienced what I believe was unprofessional treatment during the check-in process. The front desk representative, Diana, initially informed me that no rooms were available. However, moments later, she was able to accommodate the guest who arrived after me. This disparity in treatment became evident when that same guest, noticing the situation, requested that Diana assist me as well. Only following this intervention was a room suddenly made available for my stay.
In the interest of full disclosure, I have concerns that this differential treatment may have been influenced by racial factors, as I observed that both the subsequent guest and the front desk representative appeared to share a similar light complexion. This experience was professionally disheartening and not reflective of the standard of service I would expect from your establishment.