It was a very busy weekend at this hotel. My room wasn't ready at 4 PM for check-in. At first, the front desk told me I needed to wait, but I was lucky to speak with a different staff member who upgraded me because there were no rooms ready in the type I had booked. This is how hotels should do it - if the issue is based on a hotel error, make it right!
My only other issue was that the pool was unusable; it was so cold that the children refused to swim in it, and it was out of commission for quite a while because the hotel had drained the pool and discovered an issue. We booked this hotel for the pool, and not being able to use it was a big disappointment.
Otherwise, it is a fine property with a good breakfast in a nice location.