AWFUL STAY!
Stayed 2 nights. Bad stay on 2nd night as kept awake all night with rowdy/fighting guests in bar beneath our room.
Started at 11:50pm with guests standing outside the main entrance drinking, smoking and talking loudly. Tried to call reception on numerous occasions but no answer. Husband had to go to the bar at 3:30am to complain to barman and ask for them to quieten down, this never happened! Ended at 6:10am when the two guests had a very heated argument/fight with swearing at the top of their voices!
Reported to male receptionist F at front desk at 9 am, said he was aware of the rowdy guests who had run up a bar bill without paying and then checked out, so the staff were fully aware of the situation that had happened during the night.
We were told to email the hotel manager Rose G which I did the next morning, no response! I then emailed through Expedia and had a short response from female C to say the email was not received but no new email address provided so sent the explanation/complaint through Expedia (who I had also informed about the stay) so I know the hotel would see these messages. In total I have sent 10 emails, made 2 phone calls and was told someone would contact me back....it has now been over 3 months since this started and NOT ONE RESPONSE OR CONTACT FROM ANYONE AT THE ORCHID HOTEL.
I cannot believe all the glowing reviews about certain members of staff, all I can say is you are very lucky!
No wonder the hotel is being sold off...AVOID!