4/10 很差
Rachel L.
2025 年 5 月 8 日
Pool issues
To start off this is advertised as two king beds. It is not. It is one king bed and one queen bed. Second We requested the hot tub to be heated before we arrived and paid extra and it was not turned on. We had issues the entire week with the hot tub and the pool. The pool pump was not running and turned green instantly so we could not use it even though we paid extra to have it heated. We were unable to get in the pool even once due to the conditions. We were told maintenance would be by but never told when and on the last weekend We came back and it smelled like bleach or chlorine and the pool moss was vacuumed out however I have no idea if it was safe to swim. Every time maintenance would come by, the hot tub was also turned off, We spoke on the phone as well as via text to the management company and they were not consistent with what was wrong. They had my husband trying to fix things which we shouldn't have been doing because we were on vacation trying to relax not fix the property. We booked this home specifically, so we had a pool and hot tub to enjoy but we were unable to use it the entire time. We were given two rolls of toilet paper, no laundry soap to wash the towels & no hand soap. It could be a nice house but I do not recommend until they fix the issues. For the price we paid we should have gone somewhere else. The property management company made a note to talk to me about compensation for our lack of use of the pool and hot tub but they never followed through.
Rachel L.
2025 年 4 月入住 9 晚