4/10 很差
Shannon
与家人及幼儿出行, 与家人出行
2025 年 6 月 3 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
From beginning to end it was pretty much a nightmare. I made a reservation about 2 months prior to our stay. We got there and the rooms were all messed up, none of the rooms were clean. There was an ant problem in our room which we were told there was something on the floor they would clean up, they did not. the pool was green and bottom rusty. whole place smelled bad. One group in our party needed to wait for the sheets to be washed and for clean towels. Floors were dirty, bedding was stained, the mattress cover was ripped and falling apart. Our smoke detector was broken and hanging from the ceiling, some rooms didn't have a working phone. The staff tried, but they seemed to not be very knowledgeable on how to run the place. Another party in our groups reservation was completely lost and they ended up having to go to another city to find a room. Either make the place all "residential" or you need to do a complete overhaul of the place. I think my living situation in Afghanistan was better and cleaner.
Shannon
2025 年 5 月入住 1 晚