2/10 糟糕
Paula
与家人出行
2025 年 7 月 7 日
不满意：住宿条件和设施，清洁度
Got there and the guy at the front desk was very rude. He would not let us stay in the handicap room because my 100% handicap husband had his little 5 pound service dog with him. So therefore we had to take a room that had really high tub in it so My husband couldn't raise his legs high enough to get in the shower to take a shower. The lobby was packed full of people and was been really rude with me in front of all these people. He checked in this other lady that came in after me before he even finished with me he said that he was going to call security on me before I got out of hand I was not beening loud or anything I just told him I needed a handicap room for my husband that we can't be there 4 days without him being able to shower. Then he said he would cancel my room and we could go somewhere else but it would take 7 to 10 days to get my money back. I don't have that kind of money where I can rent another then wait on my other money to come back to me. The lady behind me checked in with a animal that she called service animal and he gave her the room without a problem.
Paula
2025 年 7 月入住 3 晚