I recently stayed at Crestview Inn, and while my check-in experience was smooth and the staff member assisting me (Noah) was polite and professional, I encountered a significant issue that I feel needs to be addressed.
When I noticed that the smoke detector in my room had an open battery compartment and no batteries inside, I called the front desk for assistance. A different staff member arrived to inspect the issue, but instead of addressing the situation, he accused my sister of smoking in the room. This accusation was completely unfounded, as my sister had been standing outside the room and did not smoke at any point. His response was not only unwarranted but also callous and rude, as he made several comments to both myself and my niece about smoking in the room.
We explained that we do not smoke and that the smoke detector had no batteries when we arrived, but the staff member continued to argue and question us. After installing the batteries and testing the smoke detector, which did not beep, he finally left without offering an apology or acknowledging the misunderstanding. He did, however, reiterate his stance on no smoking in the room before walking out.
I am deeply disappointed by how this situation was handled. The staff member's behavior was unprofessional and left me with a negative impression of the hotel. Based on this experience, I will not be returning to Crestview Inn, and I will be advising my family and friends to consider other accommodations.