2/10 糟糕
Amanda S.
2025 年 5 月 31 日
不满意：清洁度
False advertising, filthy and lied to, do not stay here!!
This was the most horrible vacation stay we’ve ever had. Booked the Elvis Presley Penthouse for my mom who loves Elvis and my family. Memorial weekend Saturday afternoon we are sent a different address than what was advertised, went to a totally different place not the Elvis Presley Penthouse and walk in and there are people staying there. I call and they send me down a couple buildings because they had no idea what was going on or who was in the other building. At this point it’s evening and we go in there and it’s filthy, not enough beds as advertised where we were supposed to say. The new manager Brian comes and says that he doesn’t know what’s going on and that Barbara won’t send anyone to clean. We had to go buy cleaning supplies and new sheets and blankets because we had nowhere else to go that night. The sheets had stains and hairs on them. Barbara’s response is she thought we were ok with cobwebs and crumbs on the floor! It was so gross and we left the next day and went home. Then Barbara said the only way she would give a refund is if she knew we wouldn’t leave a bad review. Didn’t get a refund, she’s ignoring me, and I will be posting pictures and screenshots. Do NOT stay here!
Amanda S.
2025 年 5 月入住 2 晚