My second night was not what I was expecting, the night custumer service it’a definitely something that need to be change , day staff are really
Nice nothing compare with night.
I ask for 2 trash bags never arrived,I ask to change sheets for my second day and give me extra towels and they didn’t do it, house keeping didn’t clean the shower either, and we got a deluxe room and it was not what I was expecting as well.
When we were leaving our check out time was 11 and housekeeping start nocking and opening at 9:50am, since That 3 people show to nock again until I call the front desk. At last, we had a fire alarm at 1:45am it
Was so cold and nobody said anything of
What was happening until I had to walk around the building to get into the front desk, when I arrive nobody was there, until I call and they said I could go back to my room, definitely not a great communication.
Definitely it’s a great place, really nice, beautiful and big, and we were celebrating my fiancés birthday which we try so hard to stay positive.