THe check-in take too long time.There are not good rooms for family.
zhang
2024 年 11 月入住 2 晚
10/10 超赞
Wai Lung Thomas
2024 年 2 月 15 日
Wai Lung Thomas
2024 年 2 月入住 2 晚
4/10 很差
Kam Fai
与家人出行
2022 年 8 月 18 日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
相當失望!!
相當失望!貴為四粒半星名牌酒店,收費亦不相宜,竟然比不上民宿的條件。
Kam Fai
2022 年 8 月入住 1 晚
4/10 很差
Antonio
2025 年 5 月 26 日
不满意:住宿条件和设施
Shower didn’t work
Antonio
2025 年 5 月入住 2 晚
10/10 超赞
Sally
与家人出行
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely lovely, the pool and spa was quiet and relaxing. High quality food and bar ... Exceptional service.
Sally
2025 年 3 月入住 3 晚
10/10 超赞
Hang
与配偶出行
2025 年 5 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, facilities and friendly staff. Highly recommend
Hang
2025 年 5 月入住 1 晚
4/10 很差
Pete
与配偶出行
2025 年 5 月 13 日
不满意:住宿条件和设施,服务设施
I booked a queen size room and was dismayed with the room and bed size. You could argue I got what I paid for but I can’t emphasise how small both were. Also, the gap between the end of the bed and the desk was minimal to say the least. and two light bulbs and the extractor fan in the bathroom was broken. I paid a premium for this hotel and was very disappointed with it. Oh and also the pool was out of order.
When I complained about the room being nothing like the photos I was told by what appeared to be a very unsympathetic front desk employee, that the photos were just stock pictures. I was offered an upgrade but I was charged £30 for it, given that the room had functional equipment issues and was basically a box room I was very dissatisfied. The room I was upgraded too was much better and despite being told the bed was the same size, it absolutely wasn’t. It was about 6 inches wider, thank god.
Another thing was breakfast- no working coffee machines on the first morning which is frankly unacceptable in my view. The basics are very important and this hotel fell below par. I paid a premium to stay here and felt it was a waste of money.
Overall I would not go back to stay at this hotel, there are far cheaper alternatives where I have stayed previously, which were better than this experience.
Pete
2025 年 5 月入住 2 晚
10/10 超赞
lucy
与家人出行
2025 年 5 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay for my daughter’s 22nd birthday, great breakfast except no black pudding with cooked breakfast. We will return as Brighton is a family favourite.
lucy
2025 年 5 月入住 1 晚
8/10 还可以
Alison
2025 年 5 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Hotel looks pleasant and staff are friendly and helpful. The location is great.
Parking in the underground facility is very tight
We did not use the restaurant, but it looked very nice.
Great stay and would book again.
Alison
2025 年 5 月入住 1 晚
10/10 超赞
Louise
2025 年 5 月 4 日
Louise
2025 年 5 月入住 1 晚
8/10 还可以
Saul
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Saul
2025 年 5 月入住 1 晚
4/10 很差
Samantha,westgate on sea
与家人出行
2025 年 5 月 4 日
不满意:住宿条件和设施,服务设施
I booked the hotel because it had a swimming pool but when i arrived there was a poster notifying customers that it was closed for maintenance. As this was a key factor for my stay it would have been nice to have been notified in advance.
I paid over £500 for 2 nights for a sea view room but did not get a balcony.
Unless you join the Hilton Honours scheme you cannot get free wifi. It costs £12.99 per day which I think is greedy. I didnt join on principle because i had already paid a lot of money for a basic room which i believe should have covered wifi access.
I dont agree that customers should be treated differently depending on having membership or not.
Samantha
2025 年 5 月入住 2 晚
8/10 还可以
Benedict
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Benedict
2025 年 5 月入住 1 晚
10/10 超赞
John
与配偶出行
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is a beautiful, clean, comfortable right across from the beach in the middle of Brighton
John
2025 年 5 月入住 1 晚
4/10 很差
Peter
与配偶出行
2025 年 4 月 29 日
满意:住宿条件和设施
不满意:员工和服务
Whilst this is a nice hotel, I didn’t find the staff particularly helpful. Also checking in time is from 4 pm, we arrived a bit early (about 3 pm) on the off chance that the room might be ready - it wasn’t and reception staff told us to come back at 4 which is fair enough. We parked our car and went out and came back about 4.45, however we were told the room still hadn’t been serviced! It was finally ready about 5 pm. Seeing as checking out time is 11 am it took them 6 hours to clean the room. Really? Also as there are no bottles of water provided in the room later in the evening we called down to reception for them to send up a bottle of water, which they did and we were charged £8.70 for this ‘service’! When the guy brought it to the room his card machine wouldn’t work and he wouldn’t accept cash so he advised we should settle up when we leave. Fair enough but during the night a letter was posted under door more or less saying that it was our fault that payment wasn’t made and make sure we pay up asap! Very rude! Won’t be staying here again.
Peter
2025 年 4 月入住 1 晚
10/10 超赞
chinwuba
2025 年 4 月 28 日
满意:清洁度
Lovely location
chinwuba
2025 年 4 月入住 2 晚
10/10 超赞
Melissa
2025 年 4 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Melissa
2025 年 4 月入住 1 晚
10/10 超赞
Carmella
团体旅客
2025 年 4 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay, accommodating and kind staff in excellent location.
Carmella
2025 年 4 月入住 2 晚
10/10 超赞
Vic
与家人出行
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the secure parking, staff very pleasant and polite. Our room was comfortable and the general appearance and cleanliness of hotel was excellent. 10/10 for the breakfast options with Gluten free options available.
Vic
2025 年 4 月入住 2 晚
8/10 还可以
Yol
2025 年 4 月 23 日
满意:员工和服务,清洁度
Yol
2025 年 4 月入住 2 晚
10/10 超赞
Keisuke
2025 年 4 月 21 日
Keisuke
2025 年 4 月入住 3 晚
4/10 很差
Hailey
2025 年 4 月 21 日
Hailey
2025 年 4 月入住 1 晚
8/10 还可以
Francis
2025 年 4 月 21 日
Francis
2025 年 4 月入住 2 晚
8/10 还可以
Violette
与配偶出行
2025 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Great location, comfy stay only issues are the parking is slightly difficult to find as there are no sign posts on the street - also extremely tiny spaces and rather expensive at £27 a night. Breakfast was yummy but also rather expensive at £45 for 2 people for 1 night. The hotel also doesn’t accept cash, this is ridiculous and should be stated if you are a cashless hotel. Cookies on arrival were yum, rooms could be more sound proof. Would return again given all the small issues.