Next time I come back to Bristol, I’d definitely be staying in this hotel again! The bed is very comfy, the free milk machine is such a nice facility in the corridor, the welcome cookies were yummy, the service is good, the room is nice and clean.
Coco
2019 年 8 月入住 1 晚
6/10 一般
Rachael
2025年02月24日
满意:员工和服务
Rachael
2025 年 2 月入住 2 晚
2/10 糟糕
Ron
商务旅客
2025年02月24日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
A very disappointing experience with a staff member. He is quite abrupt and self serving
Ron
2025 年 1 月入住 4 晚
2/10 糟糕
Ron
商务旅客
2025年02月24日
满意:住宿条件和设施,清洁度
不满意:员工和服务
I stay here every month, unfortunately, it is through necessity given its close proximity to Aztec West business area... However, beyond that good point, everything else is so disappointing. This weeks annoyance was around parking... It went up in January from £3 to £5 ... I really don't care about the size of raise but its adds to my point. As I am checking out, I request a parking ticket to allow me to exit the barriers.
Instead of simply providing me with the ticket (there is a bunch of 500 right next to him), he had to remind me that there is a £50 fine for losing your original ticket...
Not sure what annoys me more £50 as a fine for paying for the pleasure to use a hotels parking
Or the fact that they couldn't just say "yes certainly sir, here's your ticket, have a safe onward journey"!!
Every visit to the hotel has me questioning whether I should be thanking them for the pleasure of staying!!!
Ron
2025 年 2 月入住 3 晚
10/10 超赞
William
与家人及幼儿出行
2025年01月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I always like staying at Aztec. I’m not keen on the area round the hotel but have no need to go exploring. The hotel is comfortable and generally very clean. My kids love the pool and the food is good.
William
2025 年 1 月入住 2 晚
2/10 糟糕
andrew
2025年01月12日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Hotel has too many rooms for the capacity of facilities and staff. They do not declare on website that the spa has Childrens and family specials where the hotel is overrun by hyperactive kids chasing barking dogs up and down corridors and screaming around. The restaurant was fully booked the reception lady told me the bar area has food and seating, however it was totally fully booked and no space. Room service never answered the phone for 3.5 hours. Although the Lady on reception was very Polite, I was sold the spa and pool access, but it was unusable due to the kids / family specials block bookings and no availability in spa for 2 days, sold a lemon. The Hotel need to build capacity to cope with the rooms they sell and actually provide basic services like food etc. I would suggest calling ahead to check if a family kids special day. could be very tranquil on a quiet day maybe.
andrew
2024 年 12 月入住 1 晚
10/10 超赞
Jack
与配偶出行
2025年01月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was the third time we had stayed at the Aztec and we had a fantastic experience. I booked the stay for my wife’s birthday which included the additional access to the spa and a massage. We also booked dinner and breakfast at the restaurant.
My wife has very specific dietary requirements and these were all catered for by the Aztec’s wonderful staff. A special thank you to Lucy who looked after our table for our evening meal. She had carefully picked out the dishes which my wife could eat and made suggestions. This personal touch really made our evening. Lucy also presented us with a selection of gluten free cakes after the meal as a little treat for Liz’s birthday, which we were both really taken aback by.
So thank you Aztec for making it such a special weekend getaway. Lots of hotels do not pay attention to the little details - the Aztecs staff most definitely did.
We will most definitely be returning.
Jack
2025 年 1 月入住 1 晚
8/10 还可以
Sharon
2024年12月18日
满意:住宿条件和设施,清洁度
Sharon
2024 年 10 月入住 3 晚
2/10 糟糕
Angus,Guernsey
与配偶出行
2024年12月13日
不满意:清洁度、员工和服务、服务设施
The restaurant was full and we couldn't get a table.
Our room was not cleaned on day 2, no new towels, no tea or coffee. There was no new toilet roll and we had to get this from reception.
4 star hotel but one star service.
Angus
2024 年 12 月入住 3 晚
10/10 超赞
Ross
2024年11月27日
Ross
2024 年 11 月入住 1 晚
8/10 还可以
真实旅客
2024年11月24日
满意:员工和服务、住宿条件和设施、客房舒适度
Very nice hotel
The hotel was lovely, service was good and reception was helpful. The rooms were clean, however our room did smell of smoke when we first arrived. The bar staff were very friendly and food was great.
真实旅客
2024 年 11 月入住 1 晚
6/10 一般
Ibrahim
商务旅客
2024年11月20日
满意:住宿条件和设施,清洁度
不满意:客房舒适度
Overpriced and disappointing
The spa didn’t have a proper cold shower or cold water to cool down after the sauna, which is really bad.
The mattresses were the worst I’ve seen since I was travelling around youth hostels when I was young. Really bad for this kind of hotel to have those soft and deformed mattresses. The bathroom was very very old, specially the shower.
The breakfast was quite good.
Ibrahim
2024 年 11 月入住 1 晚
8/10 还可以
Ilir
与家人出行
2024年11月15日
满意:清洁度、住宿条件和设施、客房舒适度
Ilir
2024 年 11 月入住 1 晚
10/10 超赞
Jeremy
与配偶出行
2024年11月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very, very polite and excellent staff! Comfortable and good standard double room. Wish there were plugs/socket near the bed to charge phones but other that that an excellent hotel, facilities, and staff.
Jeremy
2024 年 11 月入住 1 晚
2/10 糟糕
Casey
2024年11月9日
Casey
2024 年 11 月入住 2 晚
8/10 还可以
Rachel
2024年11月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good overall
Check in good
Room very good
Shower absolute crap
Pool nice
Gym ok
Hotel all round really nice
Food very nice
Evening menu very strange
Rachel
2024 年 11 月入住 1 晚
10/10 超赞
Stephen
2024年11月1日
Stephen
2024 年 10 月入住 1 晚
8/10 还可以
Dylan
2024年10月27日
满意:清洁度、员工和服务、住宿条件和设施
Dylan
2024 年 10 月入住 1 晚
8/10 还可以
Richard
商务旅客
2024年10月27日
满意:清洁度、员工和服务、客房舒适度
Good option with quiet, clean rooms.
1 night stay as working locally. Staff were all excellent, friendly but very professional. Room was clean, well equipped, quiet and comfortable but perhaps needing a little tlc, particularly the bathroom. Restaurant was well run, with good menu, meals (dinner and breakfast) were presented nicely and very enjoyable. Overall a good option, only niggle was additional charge to use the gym/spa (so didnt use!).
Richard
2024 年 10 月入住 1 晚
10/10 超赞
Ramina
商务旅客
2024年10月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ramina
2024 年 10 月入住 1 晚
10/10 超赞
Ross
2024年10月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ross
2024 年 10 月入住 1 晚
10/10 超赞
Charlotte
2024年10月20日
Outstanding
What a fantastic stay. Warm welcome by reception, a post card in bedroom saying happy birthday.
Clean spa facilities. Steam very hot which was really nice. A robe was in wardrobe, however another one wasn’t in there so we asked reception and someone bought us one up very fast.
Breakfast tasty. Bed comfortable. Quiet hotel room with no noise. Chocolate and tea/coffee in room.
We loved it here and can honestly not fault one part of it.
We also had great communication with staff prior to stay to remind us of any hidden fees etc for spa if we haven’t yet booked it which we already did. Thank you !!