I recently stayed at Mystery Hotel Budapest and while the property itself was beautiful and the stay comfortable, I unfortunately had a negative experience when it came to the handling of my deposit.
At check-in, a 100 EUR (approx. 15,047 ISK / 40,000 HUF) deposit was taken as a standard procedure. However, after checkout, I was also charged separately for two breakfasts – 20,767 HUF (approx. 7,812 ISK / 52 EUR) – which I paid as an independent transaction. Despite this, the hotel insisted that the breakfast amount was deducted from the deposit.
After sharing my bank statements clearly showing the breakfast was charged in a separate transaction, the hotel failed to acknowledge the discrepancy or take any meaningful steps to investigate or correct the issue. To date, the original 100 EUR deposit has not been returned to my account.
I tried to resolve this issue directly and reasonably with the hotel, but the response I received simply redirected me to my bank, rather than double-checking their own records.
If you’re staying here, I strongly recommend keeping detailed records of any charges and verifying deposit returns carefully.
It’s disappointing to have an otherwise pleasant stay overshadowed by poor financial handling and lack of accountability.