While the location and staff were great, several aspects fell short of a 5-star experience. Drinking water was only available in plastic bottles, which is neither sustainable nor healthy. The food quality at the rooftop bar and breakfast buffet was disappointing, and the kitchen's use of spray oil caused allergies. We had to specially request eggs with olive oil and were charged extra, which felt unreasonable given the high prices and low food quality.
Noise insulation was poor — we could hear everything from the adjacent room. Also, staff constantly reminded us that basic comforts incurred additional charges, which felt more like a budget hotel than a luxury stay. The shower instructions were incorrect in both English and Spanish, causing confusion and an unnecessary maintenance visit.
Lastly, I attempted to submit your hotel survey, but technical bugs on the website prevented me from doing so.