Sadly, due to it being a rainy evening, we missed seeing the much-touted rooftop bar—they closed early, about 10 minutes before we got back from the Judy Collins show! But Matt took good care of us at the lobby bar—where he had to inform me that we weren’t going to be revolving since that feature needs repair. All in all, though, we had a lovely stay. Fully enjoyed the Urban Hot Springs before our delicious meal at Chez Ami! Service there was top notch.
Ann Marie
2025 年 5 月入住 1 晚
10/10 超赞
Alyssa,Tucson
2025 年 5 月 24 日
满意:清洁度、服务设施、住宿条件和设施
It was my first time to Buffalo and I chose one of the best hotels in the downtown area. Not much around as it seemed pretty quiet but great hidden gems around for food and drinks. The hotel was gorgeous and loved the room decor, very dark and cozy and had some cool amenities and it was a smart hotel and eco friendly so everything was automatic and easy to use. The hot spring spa was free and really nice to end the night in especially while it was snowing a bit. Gym was quite small but had a few machines for cardio and full rack of dumbbells but not much space to use but I managed well. Spa was great and relaxing and offers great packages. I never made it to the rooftop lounge but the rotating lobby bar was nice and wasn’t very loud. The on property restaurant was nice for breakfast and dinner. I would definitely return
Alyssa
2025 年 4 月入住 2 晚
10/10 超赞
Thomas
团体旅客, 商务旅客
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
one of best stays I've had in a while
Thomas
2025 年 5 月入住 1 晚
10/10 超赞
Shahid
2025 年 5 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
I appreciated the great water pressure. Quiet room
Shahid
2025 年 5 月入住 1 晚
8/10 还可以
D
2025 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
The hotel is nice and clean
D
2025 年 5 月入住 1 晚
10/10 超赞
Calvin,Rochester
与配偶出行
2025 年 5 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Great establishment. I was referred by a friend and it did not disappoint. Urban hotsprings and rooftop bar and bonfire.
Calvin
2025 年 5 月入住 1 晚
10/10 超赞
janice,Brainerd
与配偶出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was simply divine, and the restaurant was fabulous
janice
2025 年 5 月入住 1 晚
10/10 超赞
Cody
商务旅客
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A quiet sophisticated atmosphere delivered by exceptionally kind employees.
Cody
2025 年 5 月入住 2 晚
10/10 超赞
Kristina
商务旅客
2025 年 5 月 9 日
满意:服务设施
Loved the hotel. Made me feel like I was in Paris.
Kristina
2025 年 5 月入住 2 晚
8/10 还可以
Konstantinos
2025 年 5 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
all
Konstantinos
2025 年 5 月入住 3 晚
10/10 超赞
David
2025 年 5 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Friendly staff. Top notch amenities.
David
2025 年 4 月入住 1 晚
8/10 还可以
Meghan
与家人出行
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was nice but the bed & pillows were very uncomfortable. The pillows weighed like 10 lbs each. The bed was squeaky & the sheets were very noisy. Breakfast was very nice - never did eat a meal at the restaurants- went for other options. The spa was very nice & the “hot springs” was nice although it just seemed like a big hot tub.
Meghan
2025 年 4 月入住 4 晚
10/10 超赞
Patricia
商务旅客
2025 年 4 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved this hotel. Did not dissappoint.
Patricia
2025 年 4 月入住 2 晚
10/10 超赞
Jasmine
与配偶出行
2025 年 4 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
From the front desk staff to the valet staffing.. it was such a beautiful stay!!!! Everything was so beautiful!!! My room was amazing!! The hot spring was AMAZING!! It was such a relaxing stay for my girlfriend and I! She enjoyed her birthday, thanks to you guys!! Also shoutout to Nicole at Harlow spa! My girlfriend would not stop talking about her massage that received!!! We will be back and SOOOOOON!!!!!! Beautiful stay!!!
Jasmine
2025 年 4 月入住 1 晚
10/10 超赞
R
与家人出行
2025 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean hotel. Excellent, walkable location with very helpful staff. Only minor drawback is the room is VERY dimly lit which makes it hard to get dressed and put makeup on.
R
2025 年 4 月入住 1 晚
6/10 一般
Akua
2025 年 4 月 16 日
不满意:清洁度、员工和服务、住宿条件和设施
I’ve stayed at this property before and it was so much better. They changed the menu and the class of this hotel. The hallway smelled like a hospital it was really terrible.
Akua
2025 年 4 月入住 1 晚
6/10 一般
Julia
与配偶出行
2025 年 4 月 12 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Best part of hotel is hot springs. Didn’t have any massage openings. Be aware there is like zero sound proofing. We could hear every word from other room. Sounded like people were in our room, we could hear drunk girls yelling all night. Beds are very uncomfortable and the pillows are trash! The sheets are rough and felt cheap!! Sad for the amount of money should upgrade beds and pillows.
Julia
2025 年 4 月入住 1 晚
10/10 超赞
lauren
2025 年 4 月 11 日
满意:清洁度
Clean and nice
lauren
2025 年 4 月入住 1 晚
6/10 一般
Edita
与配偶出行
2025 年 4 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Overall-the hotel is beautiful and clean. Parking is pretty much in the back of the hotel so it’s around a 2-3 minute walking distance (they do offer valet right in front of the hotel which I believe is free but of course need to tip anytime you need to move vehicle). I arrived late Friday night and called the spa Sat morning to book a couples massage (there were signs advertising appts available). They didn’t have any openings until Monday apperently so couldn’t book the spa. The other disappoint was the hot tub outside or springs (official title though somewhat deceiving). The hot tub outside is very small and it is very awkward to be in there with even 1 other person (you’re better off using the hot tub in your room)-not even kidding. Such a disappointment since it’s the main reason I spent what I spent staying at this hotel which is far from cheap in price. One of the largest issues I faced as a 32 year old 150 lb female was the oversized furniture issue in the room. You need to walk very carefully and slowly to not nah your leg/foot/whichever look it may be across the room/bathroom. The furniture is very oversized and sticks out causing you to bang your extremities easily. It’s all wood/ceramic type so good luck banging any part of your body. Unfortunately I banged my right ankle pretty bad (blue/swollen/painful) on the trash bucket in the room (5 minutes after arriving). My ankle is still busted. You all have been warned. Not worth the money-cheaper options in downtown!