I reserved a room for 3 nights, March 28 - 30. I had appointments on March 29 , 30 & 31. When I arrived at my at room at approximately 10:00pm, on March 29, the bed had not been made; my dirty towels were still rolled and in the shower: wastepaper baskets were not emptied; no new coffee items were available. I saw a man from the front desk and inquired. He asked if I had a dog. I answered that the dog with three kids and parents were across the hallway. The young man brought me a stack of clean towels. * The evening of the 30th, I again returned to my room: nothing cleaned. Fortunately I still had clean towels from the evening before, but I really would loved to have made myself a cup of coffee. When I left the hotel yesterday morning, I saw 3 cleaning carts in the hallway, so I thought my room would have been cleaned. I guess the hotel staff still thought I had dog.
The poodle was loud, and had ruined something for somebody because one if the little children was crying like crazy. I love kids and dogs, But I like my home and places I visit to be clean.
The reception desk personnel were friendly, competent and helpful. I only wish that the communication between the cleaning staff and the front desk were better. And it is true that the cleaning staff had my room number as the dog’s, but for 2 nights in a row? Even when one staff member knew what happened the 3rd night of my stay? The left hand does need to know what the right is doing.