Very mixed with highs to lows and so I feel since the highs are so wonderful, whoever’s in charge should get a feel for the lows
Front desk a the 4 ppl plus the security guard never once said a hello or a smile as im there for a day with my two young kids and walked through for pool enough; all lined up , stone cold with zero to say ask or show any oz of cheer
Yet next morning, where the nicest spread of a buffet was with the sweetest woman relating to several people as she went table to table cleaning up after tables as her job
The the house keeping staff was as sweet if not sweeter with a woman that said her name is like Saudi Arabia - she needs a merit I swear, let me know which I read, that the place had been redone in 2024 and was not only as kind as can be but very informative.
Then whoever Courtney is that sends the texts out , she and the welcome committee should be trained by the end of the totem pole with customer service
Rules are rules and I do follow them, the pregnant woman who had a thermos wasn’t allowed to have her water thermos by pool. I do understand the strict no drink no food, so after I thought we were going to be arrested by the two stone faces that let us know about that thermos,
To which I immediately stated “ no big deal, I’m going up to room anyway , I’ll take up” and still got the stone cold responses on repeat.. only to receive the hopefully robot Courtney who shares the following …