When I arrived at the hotel after 11 p.m. following a trip of over five hours, I was assigned a room on the third floor. When I checked in, they did not tell me how to get to the third floor, so I took the nearest elevator. Once on the third floor, I realized that the room number I had been given did not exist in that area. I had to go back down to the first floor and ask the front desk where my room was. They told me it was in another building that didn’t have an elevator, and I would have to take the stairs. the floors were loose and old—you could feel them slightly sinking when you walked. There was also a terrible smell coming from the carpets, both in the hallways and in the room. The carpets were poorly cleaned and gave off a horrible odor. The service at the front desk was awful