2/10
I would like to inform everyone to NOT book with Raviens Hotel if safety is your first priority. The hotel was promising, good TV etc. However, one of the hotel workers gave 3 other guest the same room key and they write able to open my room door. I immediately informed the staff at reception in which they immediately were embarrassed by the situation. Once the duty manager was involved he tried to cover up the issue claiming I did not close the door properly. Which I informed that was not the case as my door was locked and the door opened when the key was used. I asked him to use the CCTV footage that will show the incident in which he conveniently said the CCTV was not operating until Monday. He informed me that I should contact Expedia who have been extremely helpful in this situation - unfortunately they have purposely avoided responding to Expedia for more than 72 hours. If safety is a priority (which it should be) and you would like to stay at an establishment with integrity please do not stay in this location.
Emma
2025 年 4 月入住 2 晚
