We stayed at Comfort Inn for two nights. While the room was clean and breakfast was enjoyable in a warm, welcoming space, we were disappointed with several aspects of our stay.
We specifically chose this hotel for the pool, but at check-in we weren’t informed it was closed for maintenance. After settling in and getting ready to swim, we walked down in our suits only to find a “closed” sign. No one at the desk acknowledged us, even as we waited nearby. I finally asked and was told they were waiting on a part. I requested to speak with a manager and was given a card, but never received any follow-up despite reaching out.
Later that night we had a bedding issue and expected housekeeping to handle it the next day, but no one came. I called the desk and asked for clean bedding to be brought up. Two hours passed, and I had to call again. Thankfully, someone on the new shift brought it up personally.
The lack of communication, guest service, and follow-up from management left us frustrated. A simple heads-up about the pool, some acknowledgment from staff, or even a response from the manager would have made a difference. We appreciated the clean room and breakfast, but the overall service did not meet expectations.