“The location is great and very convenient. However, the lack of soundproofing is an issue—you can hear every movement from the floor above. Improved soundproofing would make the stay much more comfortable.”
“Very clean and very comfortable, with very good air conditioning - very welcome on the hottest day of the year!
My only criticism is the booking process guidelines are not clear and the online system needs improvement. It was not made clear that we would not receive the email with access instructions until the security process was completed and the deposit paid. Then, when trying to pay the deposit, it was not clear that Amex was not accepted and the system just said "declined" right at the……
“The property is small and cozy as described, facilities are tidy and clean. We couldn’t receive the check-in instructions until we call at check-in time, the problem is solved quickly.
A reminder that the toilet door is a reused old front door, that means when you lock it, you should lift the handle up first and then turn the button.
The shower door needs a bit hard push to lock and avoid water came out.
Overall is satisfactory!
If a mirror added inside door the wardrobe, it would be……
“The location is really convenient, the hotel offers nice food and drinks..etc. I do enjoy it except the shower room is not easy to use, and there’s no washing tablets offered, the dryer doesn’t really work as the clothes was wet after drying hours. ”
“Fantastic location right in the centre of St.Albans . Have stayed here several times with no problems, the new bathroom is lovely , photos are accurate.Elisa is an experienced and professional host and I will return . ”
“Enjoyed the stay very much. Owner was very helpful and responsive.
The apartment had everything you need for a family stay - cooking, utensils, washing.
There’s no housekeeping during the stay and stairs to take, something to bear in mind ”
“Stayed here for one night for business purposes. Wasn’t quite sure when I initially arrived, but was very pleasantly surprised! Had everything - TV, fridge (with milk!), ice, utensils, VERY COMFY DOUBLE bed, en-suite bathroom. Only drawback was there’s no terrestrial TV! Very very good place to stay though!”
"Wasted lots of time getting our room… service is mediocre and the amenities is subpar… there is no coffee maker (just instant hot chocolate and tea)… oh and there is no fridge in the room… so a Hilton room without a fridge or coffee maker… "
"Overall not bad. The hotel was built a long time ago. Even though you took the lift, there were still many stairs to go if you were assigned to the 3rd floor. I checked out the hotel on 5/21 morning. The black girl at the front desk was not very helpful."