Ordered 2 nights at Ruby Hotel when I arrived I told them my booking number and that I booked through Hotels.com app. They said that they do not have any collaboration with hotels.com. I then showed them confirmation mail and even contacted hotels.com customer service and informed them of my situation. I ended up paying twice for 1 day and received no refund nor help from hotels.com.
Bad experience
Tuong Khanh
2024 年 3 月入住 2 晚
2/10 糟糕
Agustaviano
商务旅客
2024年03月22日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel didnt allow me to stay
The hotel did not allow me to stay there, they just say they didnt receive any order or payment from Hotels.com.