Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price.
Pros:
- Staff were friendly & helpful
- Pools were calming, clean & a very lovely temperature
- Buffet breakfast was delicious, and had options for people who were gluten free.
- Bath towels were very plush & extra large!
- Environment was relaxing.
Cons:
- Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean.
- Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc.
- Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced.
- Pricing inside resort quite high.
Overall, didn't meet expectations.