I was unfamiliar with the area in the city, but I felt very comfortable. The hotel room was clean and well-maintained. The complimentary breakfast was nice and had good variety.
The staff was overall friendly, but when we were checking in, a guest was checking out with her children and she seemed to be in distress. Both the staff members at the counter were scoffing at her, dismissing her, and a guest even made a racist remark, which I found very uncomfortable. I did not appreciate the lack of compassion for someone in such a stressful and serious situation. My friend and I are both women on our own unfamiliar with the area, and did not feel safe to call them out on their behaviour, but I hope that behaviour doesn't reflect on the businesses.