The hotel itself was fine, but when I arrived, I discovered that their hotel was out of order, so my disabled mom wouldn't be able to access the supposedly accessible room that I booked. The first staff member said sorry and seemed fine with us walking out with nowhere to stay. However, another staff member started calling around and found us a good room in another hotel. She gets five stars for resolving the problem, and I'm thankful to her. The other staff member had a very "that's your problem" kind of attitude when we said we had booked an accessible room specifically for my mom, telling me to check my emails for the notification from them. I checked email, spam, junk, everything and there was no notification about their out of service elevator. I've stayed in this hotel before and it was fine but never again. It's old, broken, and staffed mostly by millenials who think their entire job is limited to the screen in front of them.