Stayed here for one week with my 2 children 10 and 8 and had a great time. I’m from UK. It was advertised as a 4-star but is 3 star. It is a no thrills hotel with everything you need, toiletries, towels, bottles of water, pool located to games room, next to pool bar for parents, which is all by the beach, which is great to keep an eye on your kids at all times. The water park is rusty not dirty and a lot of fun and separate so can have a change of scenery. Again this is located next to pool loungers and bar and football pitch, basketball court. Staff were really friendly and helpful, it wasn’t too crowded, and well located for trips to chichen itza, Cenotes and Isla mujeres . As it is very affordable, we were able to leave the hotel for a night and stay in Tulum for the ruins and Xel-Ha (brilliant btw). Food was ok. I’m not a fan of the big AI resorts liked that most guests were Mexican.